Request arrives
Email, form or support ticket
Service & support
Route every customer request to the right next step.
Classify incoming messages, identify urgency, draft a response and route the request to the right team with the right context.
Illustrated workflowExample / 03
Intent identified
Topic, urgency and account context
Next step triggered
Route, reply draft or escalation
A representative flow. The final design follows your systems, policies and approval requirements.
The common problem
Where teams lose time.
Shared inboxes and support queues fill with requests that must be read, tagged and forwarded before anyone can solve the customer’s problem.
- Shorten first-response time
- Apply consistent routing rules
- Escalate sensitive or urgent cases quickly
Privacy by design
Protect the data inside the flow.
Forevibe maps data use and responsibilities before implementation. Controls are tailored to the sensitivity of the information, the systems involved and the decisions the workflow supports.
Read the full privacy notice- 01
Redact unnecessary personal data before model processing
- 02
Limit access by team and customer account
- 03
Keep humans responsible for complaints and high-impact decisions
- 04
Define deletion and ticket-retention rules